Shipping

Every item is carefully handmade to order from our studio in London, UK.

Typically, it takes 3-5 working days for orders to be expertly crafted and shipped. This may be extended during peak seasonal times.

• UK customers should expect their delivery within 1-2 working days after dispatch.
• International customers should expect their parcel to be delivered 5-14 working days after dispatch.
  

 If you need to change your delivery address, we kindly request that you reach out to us within 24 hours of placing your order.

Ensure that the complete name and address of the intended recipient is included for us to process the necessary updates.

Either click the chat with us button at the bottom of your screen OR email us at contact@fifthgeargarms.com

* If your package has already been shipped to an incorrect address, we regret to inform you that we are unable to intercept the package once it has been dispatched.

* If your package is rejected at its destination, it may be returned to us. We will reach out to you to discuss the next steps for returning your package to you. Please note that charges may apply.

Royal Mail

We send all our domestic and international parcels with our delivery partner, Royal Mail UK.

• If you are a UK customer, your parcel will delivered using Royal Mail's '24hr Tracked' service.
• If you are an International customer, your parcel will be delivered using Royal Mail's 'International Tracked and Signed' Service (if applicable)
  
  When your package reaches its destination, it will be handed over to Royal Mail's international partner in your country.
  
  To see a comprehensive list of Royal Mail international partners, click on the provided link.
  Click Here.

Tracking

When your order is sent out, you will receive a confirmation email. This email will include your tracking reference number for use on the Royal Mail Website:

https://www.royalmail.com/track-your-item

If you think your package is lost during shipping, please reach out to us immediately so we can be notified. We will diligently work with the courier to locate it.

Please supply us with your order number/ tracking reference.

* For international customers, it is advisable to wait for up to 14 days before contacting us, as there might be delays in transit or incorrect scanning at international customs.

International Shipping

We currently ship to over 45 countries worldwide:

Albania, Australia, Belarus, Brazil, Canada, Guernsey, Iceland, Isle of Man, Jersey, Mexico, Monaco, New Zealand, Norway, Serbia, Singapore, Switzerland, Turkey, United Kingdom, USA.

Shipping charges may differ based on the dimensions, weight, and destination of your package.

Shipping costs will be automatically calculated during checkout.

* Shipping costs do not include import duties and taxes for international destinations.

International Taxes & Duties

When a package is delivered internationally, it may be subject to duties, taxes, customs duties, and/or handling fees by the destination country.

These charges are typically due once the package arrives in the destination country. The customer is responsible for paying these charges, which may be done through your local customs office.

* If left unpaid, or if a customer rejects their item at customs, the shipping cost to return that item to Fifth Gear Garms, will be deducted from the original product price customer refund. 

You can find out if your order is subject to taxes on imports from the United Kingdom by visiting your countries government website or local postal service website.

Fifth Gear Garms are not liable for advice on international customs information.

Pre-order Policy

1. Placing a Pre-Order

• How to Pre-Order: Order through our website and select the items available for pre-order. Follow the checkout process to complete your purchase.

• Payment: Full payment is required at the time of placing a pre-order. We accept all major credit cards, PayPal, and other payment methods as listed on our website.

2. Availability and Delivery

• Expected Delivery Date: The estimated delivery date for pre-order items will be specified on the product page. Please note that this is an estimate and may be subject to change.

• Shipping: Pre-order items will be shipped as soon as they become available. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

• Multiple Items: If you order multiple items, including both pre-order and in-stock items, the in-stock items will be shipped immediately, and the pre-order items will be shipped separately once available. Additional shipping charges may apply.

3. Changes and Cancellations

• Changes to Orders: You may request changes to your pre-order up until [X days] before the expected delivery date. Please contact our customer service team at [customer service email] with your order details.

• Cancellations: Pre-orders can be canceled for a full refund within 2 days of placing the order. After this period, cancellations may not be accepted, or a cancellation fee may apply.

4. Refunds and Exchanges

• Refunds: If we are unable to fulfill your pre-order, you will receive a full refund to your original payment method. Please allow 5-7 business days for the refund to be processed.

• Exchanges: Pre-order items can be exchanged in accordance with our standard return policy. Items must be returned in their original condition, unworn, and with all tags attached. Please refer to our [Return Policy page] for detailed instructions.

5. Communication and Updates

• Order Updates: We will keep you informed about the status of your pre-order through email updates. Please ensure that your contact information is accurate and up to date.

• Customer Service: For any questions or concerns regarding your pre-order, please contact our customer service team at [customer service email] or [customer service phone number]. We are here to help!

6. Terms and Conditions

• Acceptance of Terms: By placing a pre-order, you agree to these terms and conditions. This policy is subject to change without prior notice, so please review it periodically.

• Privacy Policy: Your personal information will be handled in accordance with our Privacy Policy, which can be found [here].

Thank you for choosing Fifth Gear Garms. We appreciate your support and are excited to bring you exclusive access to our latest collections.